Privacy Policy
Effective Date: September 22, 2026
1. Introduction
Airo Ticket Vacation ("we," "us," or "our") operates the website airoticketvacation.com and provides travel booking assistance services via telephone. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us, including through advertisements served on Google, Meta (Facebook/Instagram), and other digital advertising networks.
By using our website or contacting us, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
- Name, email address, and phone number when you submit a contact or enquiry form
- Travel preferences, dates, destinations, and passenger details when requesting a quote
- Any other information you voluntarily provide when calling or emailing us
2.2 Information Collected Automatically
- Log Data: IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other diagnostic data
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to track activity on our website and hold certain information (see Section 7 and our Cookie Policy)
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Usage Data: Search queries entered on our site, tabs clicked, and interaction events
2.3 Information from Third-Party Advertising Platforms
When you interact with our advertisements on Google, Meta (Facebook/Instagram), Bing, or other ad networks, those platforms may share certain data with us, including:
- Ad click and conversion data (e.g., that you clicked an ad and then called us)
- Audience segment data used for ad targeting (e.g., interest categories)
- Hashed contact information for Custom Audience matching (where you have consented to the platform's terms)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to your travel enquiries, provide quotes, and facilitate bookings via telephone
- Communication: To contact you by phone or email regarding your enquiry or booking
- Advertising & Marketing: To serve you relevant advertisements on Google, Meta, and other platforms; to create lookalike audiences; to measure ad performance and conversions
- Analytics: To understand how visitors use our website, improve our content, and optimise user experience
- Remarketing: To show targeted ads to users who have previously visited our website, using Google Remarketing, Meta Pixel, and similar tools
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Fraud Prevention: To detect, prevent, and address technical issues and fraudulent activity
4. Google Advertising & Analytics
We use Google Ads (including Search, Display, and Performance Max campaigns) and Google Analytics 4 on our website. These services use cookies and similar technologies to track conversions from Google Ads, serve remarketing ads to past visitors across the Google Display Network and YouTube, analyse website traffic and user behaviour, and create and target Custom and Similar Audiences.
Google's advertising features we may use include: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting.
You can opt out of Google's use of cookies for advertising by visiting Google Ad Settings (adssettings.google.com) or by using the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).
Google's Privacy Policy is available at policies.google.com/privacy.
5. Meta (Facebook & Instagram) Advertising
We use the Meta Pixel (formerly Facebook Pixel) on our website. The Meta Pixel allows us to measure the effectiveness of our Facebook and Instagram advertising campaigns, track conversions, build Custom Audiences of website visitors for retargeting, create Lookalike Audiences, and optimise ad delivery.
The Meta Pixel may collect your IP address, browser information, and pages visited. This data is processed by Meta Platforms, Inc. in accordance with Meta's Data Policy, available at facebook.com/privacy/policy.
You can manage your Meta ad preferences at facebook.com/adpreferences or opt out of interest-based advertising through the Digital Advertising Alliance (optout.aboutads.info).
6. Cookies & Tracking Technologies
We use the following categories of cookies. For full details, please see our Cookie Policy (/cookie-policy).
- Strictly Necessary Cookies: Required for the website to function. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Advertising/Targeting Cookies: Used to deliver relevant advertisements and track ad campaign performance (e.g., Google Ads conversion tracking, Meta Pixel).
- Functional Cookies: Remember your preferences to enhance your experience.
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., email providers, analytics platforms), subject to confidentiality agreements
- Advertising Partners: Google LLC and Meta Platforms, Inc. for the advertising purposes described in Sections 4 and 5
- Travel Suppliers: Airlines, hotels, cruise lines, and car rental companies as necessary to fulfil your booking request
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
8. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions
- Right to Correct: You may request correction of inaccurate personal information
- Right to Opt-Out of Sale/Sharing: We do not sell personal information. We do share certain data with advertising partners for cross-context behavioural advertising. You may opt out by contacting us or using the opt-out mechanisms described in Sections 4 and 5
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at [email protected] or call +1 833-391-3663. We will respond within 45 days.
9. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry and booking records are typically retained for 3 years. Analytics data is retained per the default settings of the respective platforms (Google Analytics: 14 months; Meta: per Meta's data retention policies).
10. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites (e.g., airline, hotel, or cruise line websites). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: